Information available when the package arrives in the destination country:
Most orders received before 6:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 6:00 PM will ship the next business day. Orders are not processed or shipped on Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by FIRDUO or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
DHL shipments do not offer guaranteed delivery transit times. Occasionally DHL misroutes shipments. Any shipment listed as being misrouted or marked as return to sender in error will not be re-shipped until the package arrives at FIRDUO headquarters.
Shipments will be sent to the address entered on our web page during checkout. FIRDUO cannot be held responsible if the incorrect shipping address is entered by the customer during checkout. We cannot change shipping addresses after the order has been placed, as the address information you enter is used as part of the fraud checks and fraud prevention. The shipping address you enter on our web page takes precedence over addresses listed in the order comments or entered in PayPal. If additional fees are required to re-ship packages due to address errors, those fees may be passed on to the customer. FedEx and UPS can not ship to PO Boxes. Failure to enter a valid street address may delay your shipment.FIRDUO reserves the right to cancel and refund any orders that have indicators showing there is some risk that a stolen credit card is possibly being used. Paying through PayPal is recommended for new customers purchasing high value items to prevent possible order cancelations or delays.
None of the mail services offered by FIRDUO require a signature on delivery of your package. Only in certain cases and in the sole discretion of FIRDUO will a signature be required.
International, Customs, Duties, and "Return to Sender" Packages
(!) For International shipping, we highly recommend selecting the "DHL Express" shipping option during checkout.
USPS First Class shipments are only trackable when arrived in the U.S.
USPS Shipping delivery time can take 5-45 days to reach final destination.
ONLY after 45 days will an International USPS shipment be considered lost.
For orders shipped outside the China, you are solely responsible for any and all import duties your local customs office may impose on your order. If a package is returned to FIRDUO due to the Mail Carrier's inability to collect customs duties or deliver the package to your provided ship-to address, FIRDUO will not refund a) shipping costs from FIRDUO to your location and b) the cost of returning the package back to FIRDUO, when and if the package is returned to FIRDUO. In the event that a package can not be delivered due to the issues listed in this paragraph and the overall value of your order is less than the cost of returning the package back to FIRDUO, FIRDUO may elect to 'abandon' the package. If your package is abandoned, you will not receive a refund.